Telecoms Get Poor Reviews

Wow, now there is a surprise!  Say it ain’t so, what’s next?  Is the sun is going to rise in the East?….

Each year, CIO Insight provides a Vendor Value survey and once again in 2008, the good ‘ol telecom vendors are sitting in the basement.

The survey asks U.S. based IT executives to rate vendors on three criteria: value, reliability, and loyalty, and the results once again show that telecom providers are lacking in these 3 critical areas.

This posits an interesting question: Why aren’t these vendors doing anything to increase their reviews, especially in a time where competition is heavy and the economic climate is dour?

I think the answer must be due to a latent and super-secret telecom cartel! Yes, instead of just fixing prices like the old days, these guys are also fixing sub-par reliability and value so as to offer no alternative for the consumer.  Ah, what a brilliant move! These guys are smart.

I have got to hand to these guys, they do come up with some innovative and memorable advertisements, but since they are all colluding anyway, I say they 86 their marketing budgets and use it to invest in their infrastructures so at least they can all be somewhat reliable and add a smidgen of value…